Returns & Refunds

Return Window

Unopened, unused items in their original, undamaged manufacturer packaging with all seals intact may be returned within 7 days of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Send a clear photograph of the item and delivery label to our support team on WhatsApp so we can resolve the issue swiftly.

Hygiene and Safety Policy

For the health, hygiene, and safety of infants and mothers, we cannot accept returns or exchanges on opened hygiene items, including diapers, baby wipes, feeding accessories, and personal care products once the protective seal has been broken.

Refunds

Once returned items are received, inspected, and approved by our team, refunds are issued via direct bank transfer to your Sri Lankan bank account within 3 to 5 business days.